FAQs
Solve your questions quickly
- What materials are your products made of? Our products are primarily made of alpaca wool, a high-quality material known for its softness, warmth, and durability. We also use other natural and sustainable materials.
- Do you offer customization on any of your products? Yes, we offer customization options on some of our products. If you are interested in customizing a product, please contact us before placing your order to discuss the available options.
- Do you ship internationally? Yes, we offer international shipping.
- How long does it take for my order to arrive? Delivery time depends on your location and the shipping method selected. Please note that times may vary due to customs processes and logistical conditions.
- Do you offer free shipping? Yes, we offer free shipping on all orders shipped to the United States. For other locations, shipping costs are calculated based on location and package weight.
- What payment methods do you accept? We accept payments through PayPal, which is our primary payment method. This allows you to pay quickly and securely using your PayPal account or a linked credit/debit card.
- Is it safe to make payments on your website? Yes, the security of our customers is a priority. Our website is equipped with SSL certificates to ensure that all data is encrypted and protected during the payment process.
- Do you offer installment payments? Currently, we do not offer installment payments directly through our website. However, PayPal may offer financing options depending on your country and account.
- Can I change the payment currency? PayPal automatically handles currency conversion when processing your payment, so you can pay in your local currency, and PayPal will take care of the rest.
- What is your return policy? We accept returns within 14 days of receiving the product, provided that the item is in its original, unused condition. Return shipping costs are the responsibility of the customer, except in cases of defective products.
- How can I make a return or exchange? If you would like to make a return or exchange, please contact us via our email or contact form with your order number and the details of your request. We will provide you with instructions on how to proceed.
- What should I do if my product arrives damaged or defective? If you receive a damaged or defective product, please contact us immediately with photos of the item and details of the issue. We will ensure to resolve the problem as soon as possible, either through a replacement or a full refund.
- Will I receive a full refund if I return a product? Yes, you will receive a full refund for the product price, excluding shipping costs, unless the return is due to a defect in the product or an error in the order.
- Do you offer discounts for wholesale purchases? Yes, we offer special discounts for wholesale purchases. If you are interested in placing a wholesale order, please contact us for more details.
- Can I cancel or modify my order after I have placed it? You can cancel or modify your order within the first 24 hours after placing it. Please contact us as soon as possible to make the necessary changes.
- Do you offer gift cards? Yes, we offer gift cards that can be redeemed in our online store. They are an excellent option for gifts and are available in various denominations.