Last Updated: August 26, 2024
1. Scope: Our products are shipped from Peru to any part of the world.
2. Order Processing
- Orders are processed within 1 to 3 business days after payment confirmation.
- During peak periods, order processing may take up to 5 business days.
3. Shipping Methods
- We offer various shipping options, including standard and international express.
- Free Shipping: Available for all orders shipped to the United States.
4. Delivery Times
- Estimated delivery times vary depending on location and the selected shipping method:
- International Express (United States and Canada): 3 to 6 calendar days.
- International Standard (United States and Canada): 8 to 18 calendar days.
- International Express (Australia, Germany, and Other Countries): 4 to 8 calendar days.
- International Standard (Australia, Germany, and Other Countries): 10 to 20 calendar days.
- Delivery times may be affected by customs delays, weather conditions, or other external factors.
5. Shipping Rates
- Shipping rates are calculated based on location and package weight. These costs will be displayed before completing the purchase.
6. Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number so you can monitor the delivery progress.
7. Delivery Issues
- If your order does not arrive within the estimated time, please contact us so we can help you locate it and resolve any issues.
Refund Policy
Last Updated: August 26, 2024
1. General Conditions: Our refund and return policy is designed to ensure your satisfaction. We accept returns within 14 days of receiving the product, provided that the item is in its original condition, unused, and with all tags attached.
2. Return Procedure
- To initiate a return, contact us via support@kuzcohandmade.com with your order number and reason for the return.
- Once the request is approved, you will receive instructions on how to return the product.
- Return shipping costs are the responsibility of the customer, except in cases of defective products or order errors.
3. Refunds
- Once we receive and verify the condition of the returned product, we will process your refund.
- Refunds are made through the original payment method, PayPal. Depending on the bank, it may take 5 to 10 business days to reflect in your account.
- Original shipping costs are non-refundable, except in cases of defective products or order errors.
4. Excluded Products
- Returns and refunds are not accepted for personalized or custom-made products, unless they present a defect or manufacturing error.
5. Damaged or Defective Products
- If you receive a damaged or defective product, contact us immediately with photos of the item. We will ensure to resolve the issue with a replacement or a full refund.